FREQUENTLY ASKED QUESTIONS
How do I place an order?
Ordering through our website is really simple.
Just follow the steps below to get started:
• Find the item you need from our ‘Product Catalogue’ menu.
• Use the drop downs to choose the specifications you would like and click ‘add to basket’.
• Once you have everything in the basket that you need, upload the artwork (or email it to the studio email@example.com) and click on the green 'add to basket' button in the bottom, right corner of the screen.
• Proceed to checkout and choose a delivery address.
How do I send over my artwork?
You can upload your artwork before adding the product to the basket.
Alternatively if the artwork is a large size file you can email it to us via WeTransfer once you have made payment. Please quote the order number when doing so.
Please note we only accept print-ready PDFs. This means that the artwork is CMYK and has at 2.5mm bleed.
How can I pay?
We accept all major credit and debit cards. All payments are processed securely.
What are the cut off times for next day orders?
Our cut off time for approving proofs is 5pm for next day jobs.
For any other turnarounds, you have right up until 5pm for approval. If you have approved all your proofs for all the jobs in your order by this time, we will be working to get your order to you by the estimated delivery dates shown on the website.
Can I make a change to my order once the artwork has been approved?
Due to the quick turnaround times of the jobs, we are unable to make changes to a job or order.
Please check your proofs as once you have approved them they will go to print.
If you require a change before the order has been approved then we can amend it - please note that this can increase the turnaround time.